Contact

For more information about Locala HomeCare and to arrange for a one-to-one visit to explore how we can meet your needs please complete the form below:

We look forward to hearing from you.

We are registered with the Care Quality Commission (CQC), read our latest report here.

Complaints

  • All complaints/concerns will be recorded with Carefree and passed immediately to the Locala Home Care Manager.
  • Locala Home Care Manager will acknowledge the complaint within three days (This will be done verbally, via email or by letter).
  • The Locala Home Care Manager will attempt to resolve the complaint/concern, this may include an investigation by a senior colleague within Home Care.
  • If the complaint/concern cannot be resolve by the Locala Home Care Manager the Locala complaints Policy will be followed.

Incidents

  • Following the Locala policy all incidents clinical/non-clinical are to be recorded within the Locala Datix system.
  • All incidents will be investigated by a Locala/Home Care Manager.
  • All findings/actions will be shared with the Home Care Team via team meetings.

To be reviewed May 2017.

Tel: 030 3330 8820

enquiries@locala-homecare.org.uk

Locala Homecare

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